
Cyber Risk in Foster Care: Why Client Records Need More Than Password Protection
Foster care agencies hold some of the most sensitive information a human service organization can collect.
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Foster care agencies hold some of the most sensitive information a human service organization can collect.

Foster parents do a lot of driving, and most of it happens without the agency in the vehicle or even aware the trip is occurring. A child needs to get to therapy. Visitation may be scheduled across town. Weekend activities require someone behind the wheel. The agency didn't arrange the trip and doesn't own the car, but the driving is still happening within the context of a placement the agency is responsible for.

Foster care agencies and group homes deal with staff turnover constantly. Most organizations think about turnover in terms of scheduling headaches and institutional knowledge walking out the door. Insurance carriers and plaintiff attorneys think about it differently.

Residential treatment centers sit in a difficult place from an insurance standpoint.

Most foster care agencies have abuse prevention procedures in place. The true difficulty lies in determining whether the records clearly reflect those procedures in a way that holds up months or years after an allegation, complaint, or licensing inquiry.

New contracts and program expansions are how foster care agencies grow their impact. A grant comes through, a county reaches out about a new service need, or leadership decides the agency is ready to move into a related area. The work expands as the community needs it to.
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